Printemps wins the Preferred Customer Experience Trophy in the Department Store category! This prize, awarded as part of the 2025 edition of the Observatoire des Parcours Clients conducted by SKEEPERS and PMP Strategy, congratulates the excellence of our customer experience practices.
Since 2021, our transformation plan has enabled us to deploy new services to enrich the customer experience:
- Ever more fluid and personalized omnichannel services
- A tailor-made approach to meet our customers' new expectations
- An enriched loyalty program and exclusive experiences
This dynamic is also reflected in the opinions of our customers, who have rewarded us with a Google rating of 4.6/5, the highest of any department store in the world, coming to salute the tireless work of our teams to offer a unique and personalized experience to every visitor.
We continue to pursue our ambition: “Everywhere we are, day after day, making Printemps an unmissable and memorable destination”.
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